PSA: Do not use MoviePass's competitor Sinemia. Here's Why.

For about 6 months I was using both MoviePass and Sinemia, an alternate to MoviePass that has actually been around longer.

The reason I've used both is because I live in Los Angeles, where tickets are rather expensive. MoviePass allows me to see unlimited movies a month for a low fee at most large format theaters.

Sinemia, however, allows me to see 2-3 movies a month for a fee of $14.99 (and sometimes lower as they have promo offers often) at higher end, small theaters that aren't accessible on MoviePass. I'm a big moviegoer so if I see 1 movie per month on each card I am saving money. The average theater ticket I pay for in LA is $16.

Flash forward to last month. I got an e-mail from Sinemia saying that because I bought my 2 tickets for the month and it cost a total of $32 they're increasing my monthly membership to $30/month. Effectively, getting rid of the entire purpose of the service itself.

I e-mailed them to complain and argue that this is counterintuitive to their entire business model. My response was the following:

Hello ______,

I see that the system has sent you a new price offer, after approving the new offer you can renew your plan and continue to your membership.

Best regards,

James

Sinemia Support Team

I followed up with them both on Facebook and e-mail, asking to speak to a Manager to argue my case. For that, I got the following response:

Hello ______,

We are not able to override the Systems offer, in order to continue to your membership you need to approve the price and renew your membership.

Best Regards

James

Sinemia Support Team

Since then I went onto their Facebook and began to make posts to alert other customers about this issue.

Within a day, they blocked me from their Facebook, Twitter, and e-mail system.

I can now no longer send in any complaints or alert other customers about this incident. So I'm posting here in the off chance anyone was considering their services, don't. It's a waste of time and money.

Submitted March 15, 2018 at 06:53AM by murkler42 http://ift.tt/2FH6vl6